Refund Policy

1. Lead Sold Out Mid-Payment

Each lead can be unlocked by at most 5 buyers. In the rare case where a lead reaches that limit in the moments between you starting and completing payment, your payment is not fulfilled and is eligible for a full refund. If this happens, contact us with your Razorpay payment ID and we'll process the refund.

2. Payment Deducted, Lead Not Unlocked

If money was deducted from your account but the lead's contact details never appeared (a technical failure on our end), contact support@freesoftwarex.com with your payment ID and we'll investigate and refund if the unlock genuinely failed.

3. Invalid or Fake Contact Details

If a lead's phone number and email are both clearly invalid on unlock (not just unresponsive — genuinely non-working), report it within 48 hours with your payment ID for review. Leads that are simply slow to respond, or where the contact declines your offer, are not eligible — the outcome of outreach is outside our control.

4. What's Not Covered

• Change of mind after unlocking a lead.
• The contact not responding or not being interested.
• Duplicate unlocks caused by clicking "Unlock" more than once for the same lead — our system prevents double-charging for a lead you've already unlocked.

5. How Refunds Are Processed

Approved refunds are issued back to the original payment method via Razorpay, typically within 5–7 business days depending on your bank.

6. Contact

For any refund request, email support@freesoftwarex.com with your account email and the Razorpay payment ID.